Curse

ashes · Apr 09, 2011, 02:29 PM // 14:29

And gw just died.... again

mrivera · Apr 09, 2011, 02:33 PM // 14:33

I couldn't get in last night or this morning to the game or their wiki site. I have Mediacomm not Comcast and have no problem getting to anyother site. This is pretty frustrating.

ashes · Apr 09, 2011, 02:59 PM // 14:59

Just tried my main acc, which happend to be on the european servers, no problemo what so ever ...

Is there anyway to change your dis to eu before entering the game?

garpu · Apr 09, 2011, 05:03 PM // 17:03

Nearly as I can tell, it times out when I get to the AT&T end of the route. things time out when I hit this IP address: 12.122.153.193

bruinor · Apr 09, 2011, 07:02 PM // 19:02

After logging in and after character selection, I get stuck at 0% connecting and eventually it gives me a 007 code - Unable to connect. I have reinstalled Guild Wars and downloaded all maps using -image. I have opened up ports 6112 and 80 and verified that they are indeed open on my Netgear router. I tried disabling my firewall.

Sometimes (at least last night) I was able to get one of my characters to load. If I could get a character to load, I could then switch (using F12) to the character I wanted and play for a bit and zone to other maps. However, eventually I would eventually get stuck back at 0% connecting (when trying to load a map).

The guildwars.com website seems very slow to load (I sometimes have to refresh it a number of times before I can get it to load), also the official wiki, and ncsoft.com (I haven't been able to login in at ncsoft to check what my master account info was). All the other non guild wars sites I go to seem fine.

My Internet provider is Comcast, I have Windows 7, WNDR3700 V1.0.7.98NA (upgrading the router firmware didn't fix anything), and an ATI HD 5800 video card.

The IP's Guild Wars tries to access (when it is doing the Connecting 0%) are: 64.25.39.48, 64.25.39.49 and 64.25.39.35 (at least the ones I have noticed so far).

I am also just managed to submit a support ticket with ncsoft. They referenced this article: https://help.ncsoft.com/app/answers/detail/a_id/2856
I also looked at the article they had for connection problems with a Netgear routers: https://help.ncsoft.com/app/answers/detail/a_id/2607
I tried changing NAT filtering from secured to open but still having the connection issues.

UPDATE: After trying about 50+ times to get in, I finally did @ 64.25.39.48. I quickly switched to the European districts. Now connecting to: 206.127.146.XXX. So far working like a charm. Will see how long it lasts. Hope it stays up.

TheGizzy · Apr 09, 2011, 09:22 PM // 21:22

Quote:

Originally Posted by Kityn

I would submit a support ticket but I can't get into any GW or NcSoft sites and when I do I can't use any links because they are not connecting.

You can submit a ticket via email - [email protected]

Everyone affected by this issue should be submitting a support ticket. This has been an ongoing issue for nearly 3 weeks now, and support needs as much information as possible from as many players as possible so as to resolve the problem.

And Flame - it's not a Comcast issue.

garpu · Apr 10, 2011, 12:12 AM // 00:12

Oh yeah. I submitted a ticket, and last I heard it was escalated. When I did manage to get in--not on 64.25.39.35 (or 64.25.39.32), which was the one I submitted all my traceroutes to--I switched to the European one.

Kityn · Apr 10, 2011, 01:16 AM // 01:16

Quote:

Originally Posted by TheGizzy

You can submit a ticket via email - [email protected]

Everyone affected by this issue should be submitting a support ticket. This has been an ongoing issue for nearly 3 weeks now, and support needs as much information as possible from as many players as possible so as to resolve the problem.

And Flame - it's not a Comcast issue.

Yea I submitted a support ticket. So far their suggestions has not helped the issue. And they kept thinking I wasn't able to log onto GW when I kept saying that I had no problems logging onto GW but problems connecting to any GW websites and NcSoft websites.

TheGizzy · Apr 10, 2011, 04:00 AM // 04:00

Quote:

Originally Posted by Kityn

Yea I submitted a support ticket. So far their suggestions has not helped the issue. And they kept thinking I wasn't able to log onto GW when I kept saying that I had no problems logging onto GW but problems connecting to any GW websites and NcSoft websites.

If you can, call them on Monday instead of emailing. Most of the players affected found that they could not access the websites OR get into the game. The fact that you can do one but not the other is important information... and they really need to look at a log of your traceroutes for the game and the sites. Unfortunately, it seems like many of those manning the email support don't realize this... but if you can reach Mike or Timothy by phone, they should understand.

Btw - temp solution would be to use anonymouse.org to view the websites.

Perkunas · Apr 10, 2011, 03:43 PM // 15:43

Going on four days of being able to play. Still the occasional lag spike, briefly freezing up mid battle. BTW, playing in Asian, Korean districts, not trusting American districts. Talk about a single player game, only seen 4 other players last 4 days.

Kityn · Apr 10, 2011, 04:57 PM // 16:57

Quote:

Originally Posted by TheGizzy

If you can, call them on Monday instead of emailing. Most of the players affected found that they could not access the websites OR get into the game. The fact that you can do one but not the other is important information... and they really need to look at a log of your traceroutes for the game and the sites. Unfortunately, it seems like many of those manning the email support don't realize this... but if you can reach Mike or Timothy by phone, they should understand.

Btw - temp solution would be to use anonymouse.org to view the websites.

Here is something interesting. I open two tabs and try to connect to guildwars wiki. One tab is normal while the other I am using anonymouse.org.. Anonymouse.org connects to the site in a few seconds while the normal tab doesn't reach it at all. This confirms it is not on my end.

Kityn · Apr 10, 2011, 06:57 PM // 18:57

Pando Media Booster might be a reason why some people are having issues connecting to GW Wiki and the other Arenanet/NcSoft websites. I uninstalled it and now can connect to those sites without any problems. Hopefully that fixed the problem.

The idea of PMB might be the problem came from this thread: http://www.guildwarsguru.com/forum/p...t10477500.html

Swingline · Apr 10, 2011, 11:37 PM // 23:37

I had PMB but I still have problems connecting to the guild wars servers. For some people PMB may be the problem but there is something definitely wrong with the guild wars servers. For me everything is in the clear, I have no malware on my machine, guild wars is on my exception lists and my ISP reports my connection to the net is smoother than a baby's ass. I can surf the net perfectly and play my other games but I have problems loading in guild wars and gw wiki doesn't want to load at all. Whats really annoying is I opened a ticket and anet keeps telling me it has to be on my end. The last response I got from them they told me to download some experimental ping tester for my aion game when I clearly told them I am a guild wars player in my last response.

joea64 · Apr 10, 2011, 11:43 PM // 23:43

I filed a ticket on Thursday 4/7 but the last I heard was that they had escalated my issue and requested an updated Game Advisor report (which I sent) and a PingPlotter report (I haven't been able to get around to that yet due to other business, but will try to do that tonight or tomorrow). I haven't heard from ANet since Friday, actually, and sent them a message requesting an update. I can't telephone because I'm deaf and don't have an active phone at this time, so I have to stick to email. No issues reaching GW.com or the wiki, just the game itself. And the Game Advisor report I generated showed the traceroute and ping losing 100% of packets when it got to the ATT part, too.

courin · Apr 13, 2011, 12:33 AM // 00:33

I have had trouble with access since middle of March. We have 3 desktops and 1 laptop in the house, and my desktop and laptop were not running GW clients. As well, all of the computers could only intermittently load up Anet and NCSoft websites, including the official wiki. I logged my ticket, responded to every request NCSoft technical support made in regards to running scans, etc. and then didn't hear another word from them since the end of March.

Today, a guildie told me to check for Pando Media Booster on my Add/Remove Programs. Sure enough, although I never willingly installed it, there it was. Apparently, it's a program that gets installed along with FTP ORPG like DDO and LOTRO, and turns your computer into a Peer to Peer client.

I promptly blocked the program from my firewall and uninstalled it, and JUST LIKE MAGIC my desktop and laptop could run GW and all 4 computers could access the Wiki.

There was a German/French version recently released, and it's likely that it was taking up all my bandwidth. So for those of you having connection problems, here's a possible suspect for you.

Good Luck!

garpu · Apr 13, 2011, 03:51 AM // 03:51

Good thought, but not an issue for me. (linux, so the only things that get installed via wine are the things I put there.) I had a problem once today, so switched back to the European servers. I don't have a problem playing there or any server not starting in 62.25.39

Leighwyn · Apr 13, 2011, 10:54 PM // 22:54

Have had a similar issue for almost 2 weeks now, probably. Hit or miss access to any guildwars.com or ncsoft.com URL. Game access works fine, however.

Makes it hard to file a ticket, since I cannot even access their websites

I did run PingPlotter to investigate and there was 100% packet loss at the final Comcast hop right before my own modem...

Ghull Ka · Apr 13, 2011, 11:37 PM // 23:37

^ Same as leighwyn, but I didn't run any traces. No/slow wiki ever since the Commando event.

Thank goodness for GuildWiki!! <3

Roggie · Apr 19, 2011, 04:56 PM // 16:56

I just tried running the PingPlotter, and I lose 100% packets for about 5 minutes at 75.26.64.80 and 90% at 12.249.201.12.

I'm not very knowledgeable with networking at all, so anyone have any tips on how to fix this?

Lupu · Apr 20, 2011, 01:09 PM // 13:09

Been having trouble with the wiki and official sites for some time but now it seems it has spread to the game as well. Random disconnects and markable slower loading.

Hope they will be able to solve this soon. Don't wanna be left out on the sweets weekend and the birthday celebration.